Pet Collars won't equip

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mockingbird288z
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Re: Pet Collars won't equip

Post by mockingbird288z »

I tried to add a collar on a pet on my android device and it worked like normal. I still can't place a new collar on any pets with my iPad or iPhone, though.
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Microdot
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Re: Pet Collars won't equip

Post by Microdot »

I just added a collar on one of my cats on my iPad. It worked as it should.
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mockingbird288z
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Re: Pet Collars won't equip

Post by mockingbird288z »

I found a way to get the collars to show on my pets. :D I hope it works for everyone else who also has this problem!

Start with trying to place the collar on a pet although it doesn't show up on the pet:
Collar selected but not applied
Collar selected but not applied
Then you switch the to then hats and headwear section, the collar will still not be there:
Hats and headwear
Hats and headwear
Select one of the options and it will be applied along with the collar:
Select an item
Select an item
Then you can remove the headwear (if you want to), the collar will stay:
Remove the headwear, keep the collar
Remove the headwear, keep the collar
Go back to the collar section and the collar is finally applied:
Collar is applied
Collar is applied
You can accept the purchase and the collar will stay on your pet this time:
Empie finally has a collar!
Empie finally has a collar!
Empie can now finally go to the pet park:
image.jpeg
This works on both my iPad and my iPhone. I first uninstalled the game on my iPhone and reinstalled it to see if that would fix the issue but it didn't.
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Re: Pet Collars won't equip

Post by UnderCover Sim »

Thank you mockingbird288z, this worked for me too. I couldn't retrieve collars already bought but new ones show up now :D
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chamilet
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Re: Pet Collars won't equip

Post by chamilet »

And the response to my ticket to Firemonkeys was to do just what you had suggested here, which I told them about. Then later in the ticket they suggested I do this in order to get collars to apply and considered it closed. :roll:
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mockingbird288z
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Re: Pet Collars won't equip

Post by mockingbird288z »

UnderCover Sim wrote:Thank you mockingbird288z, this worked for me too. I couldn't retrieve collars already bought but new ones show up now :D
You're welcome!

chamilet wrote:And the response to my ticket to Firemonkeys was to do just what you had suggested here, which I told them about. Then later in the ticket they suggested I do this in order to get collars to apply and considered it closed. :roll:
Seriously!? They consider it closed because we've found a workaround? They probably won't even try and fix it then.
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chamilet
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Re: Pet Collars won't equip

Post by chamilet »

mockingbird288z wrote:
UnderCover Sim wrote:Thank you mockingbird288z, this worked for me too. I couldn't retrieve collars already bought but new ones show up now :D
You're welcome!

chamilet wrote:And the response to my ticket to Firemonkeys was to do just what you had suggested here, which I told them about. Then later in the ticket they suggested I do this in order to get collars to apply and considered it closed. :roll:
Seriously!? They consider it closed because we've found a workaround? They probably won't even try and fix it then.
Yep. I told them it wouldn't help people who hadn't figured out the workaround, but I guess they have bigger fish to fry.
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