My sims isn't working

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Xzaivia
Newborn Sim
Newborn Sim
Posts: 2
Joined: 26 Oct 2017, 18:21

My sims isn't working

Post by Xzaivia » 26 Oct 2017, 18:27

Today i tried to go onto my sims and it said the latest update has not been installed yet and it says to contact firemonkeys but they didn't help me.
There is no latest update on the Halloween update which i already have.

ilovethesims
Sim Toddler
Sim Toddler
Posts: 82
Joined: 15 Mar 2016, 19:37
Location: Darlington

Re: My sims isn't working

Post by ilovethesims » 26 Oct 2017, 21:41

Xzaivia wrote:
26 Oct 2017, 18:27
Today i tried to go onto my sims and it said the latest update has not been installed yet and it says to contact firemonkeys but they didn't help me.
There is no latest update on the Halloween update which i already have.
Are you on an android that's has a operating system lower than 4.0? (lollipop)
Level: 54
Current quest: The school discovery one
Send me a PM if you want to add me :)
Monument Level: All Monuments Complete
No Complete HFN, but one in the works at

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ErinPW
Moderator
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Posts: 3639
Joined: 10 Sep 2013, 10:41
Location: Germany, UTC +1

Re: My sims isn't working

Post by ErinPW » 27 Oct 2017, 06:53

Xzaivia wrote:
26 Oct 2017, 18:27
Today i tried to go onto my sims and it said the latest update has not been installed yet and it says to contact firemonkeys but they didn't help me.
There is no latest update on the Halloween update which i already have.
Welcome to the forum, Xzaivia!

It’s hard to say what you can do, as we don’t know the error message you get. If the game doesn‘t load, it may help to uninstall the app, restart the device, install the game and download your saved data from the cloud. Your download will be based on the last save you uploaded or the last time you visited the Party Boat. (Visiting the Party Boat is supposed to automatically upload the game to the cloud once a day.)

If you get the error message „Unfortunately, FreePlay has stopped“, please read the Firemonkeys’ article here.
ilovethesims wrote:
26 Oct 2017, 21:41
[…]

Are you on an android that's has a operating system lower than 4.0? (lollipop)
According to the announcement at the Firemonkeys’ Help Center, the 2017 Halloween update should still work on android lower than 4.0.
Tip: Gather LPs and SPs for the quest and events.

Holiday, 5.34.3
iOS 11.1.2

HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View

ilovethesims
Sim Toddler
Sim Toddler
Posts: 82
Joined: 15 Mar 2016, 19:37
Location: Darlington

Re: My sims isn't working

Post by ilovethesims » 27 Oct 2017, 08:50

ErinPW wrote:
27 Oct 2017, 06:53
Xzaivia wrote:
26 Oct 2017, 18:27
Today i tried to go onto my sims and it said the latest update has not been installed yet and it says to contact firemonkeys but they didn't help me.
There is no latest update on the Halloween update which i already have.
Welcome to the forum, Xzaivia!

It’s hard to say what you can do, as we don’t know the error message you get. If the game doesn‘t load, it may help to uninstall the app, restart the device, install the game and download your saved data from the cloud. Your download will be based on the last save you uploaded or the last time you visited the Party Boat. (Visiting the Party Boat is supposed to automatically upload the game to the cloud once a day.)

If you get the error message „Unfortunately, FreePlay has stopped“, please read the Firemonkeys’ article here.
ilovethesims wrote:
26 Oct 2017, 21:41
[…]

Are you on an android that's has a operating system lower than 4.0? (lollipop)
According to the announcement at the Firemonkeys’ Help Center, the 2017 Halloween update should still work on android lower than 4.0.
There was an android mini update for the app a while ago so maybe that could have changed what operating system freeplay supports?
Level: 54
Current quest: The school discovery one
Send me a PM if you want to add me :)
Monument Level: All Monuments Complete
No Complete HFN, but one in the works at

User avatar
ErinPW
Moderator
Moderator
Posts: 3639
Joined: 10 Sep 2013, 10:41
Location: Germany, UTC +1

Re: My sims isn't working

Post by ErinPW » 27 Oct 2017, 09:34

ilovethesims wrote:
27 Oct 2017, 08:50

[…]
There was an android mini update for the app a while ago so maybe that could have changed what operating system freeplay supports?
The latest game version on android is Halloween 5.33.4, so I guess it should still work.
Tip: Gather LPs and SPs for the quest and events.

Holiday, 5.34.3
iOS 11.1.2

HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View

ilovethesims
Sim Toddler
Sim Toddler
Posts: 82
Joined: 15 Mar 2016, 19:37
Location: Darlington

Re: My sims isn't working

Post by ilovethesims » 27 Oct 2017, 20:30

ErinPW wrote:
27 Oct 2017, 09:34
ilovethesims wrote:
27 Oct 2017, 08:50

[…]
There was an android mini update for the app a while ago so maybe that could have changed what operating system freeplay supports?
The latest game version on android is Halloween 5.33.4, so I guess it should still work.
Good point :oops:
Level: 54
Current quest: The school discovery one
Send me a PM if you want to add me :)
Monument Level: All Monuments Complete
No Complete HFN, but one in the works at

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