Crashes in Sim Springs/Sandy Suburbs

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Two of Six
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Re: Crashes in Sim Springs/Sandy Suburbs

Post by Two of Six »

I also submitted an online support request. Today I received 200 SP. 👍🏻🙂
amberkat
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Re: Crashes in Sim Springs/Sandy Suburbs

Post by amberkat »

amberkat wrote: 09 Jul 2021, 00:15
mudgenie wrote: 06 Jul 2021, 05:47
amberkat wrote: 05 Jul 2021, 19:42 having spent 200 of my 220 social points, I hope they fix this problem soon. Will take a break before starting arid apartment.
Did you put in a ticket with the Sims Firemonkeys (help)? They will give over a hundred SPs if you let them know that you are experiencing this bug.
I did, but so far only 'we know about the problem and working on a fix' non answer. No SPs :(
Just received 100SP. Not want I spent, but better than nothing. :(
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ErinPW
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Re: Crashes in Sim Springs/Sandy Suburbs

Post by ErinPW »

amberkat wrote: 12 Jul 2021, 15:16 [v]

Just received 100SP. Not want I spent, but better than nothing. :(
As most people were posting they got 200 SP I‘d ask for more. (Maybe, it was a typing error.)
Handcrafted Homes Update, 5.83.1
iOS 17.4.1

HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View
amberkat
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Re: Crashes in Sim Springs/Sandy Suburbs

Post by amberkat »

ErinPW wrote: 12 Jul 2021, 17:46
amberkat wrote: 12 Jul 2021, 15:16 [v]

Just received 100SP. Not want I spent, but better than nothing. :(
As most people were posting they got 200 SP I‘d ask for more. (Maybe, it was a typing error.)
Not a typing error. 2 hours later they gave me another 150SP so I finally got all of it.
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ErinPW
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Re: Crashes in Sim Springs/Sandy Suburbs

Post by ErinPW »

amberkat wrote: 20 Jul 2021, 12:22
ErinPW wrote: 12 Jul 2021, 17:46
amberkat wrote: 12 Jul 2021, 15:16 [v]

Just received 100SP. Not want I spent, but better than nothing. :(
As most people were posting they got 200 SP I‘d ask for more. (Maybe, it was a typing error.)
Not a typing error. 2 hours later they gave me another 150SP so I finally got all of it.
That‘s great! I‘m happy they corrected their error!
Handcrafted Homes Update, 5.83.1
iOS 17.4.1

HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View
Chasityleawelch
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Aug 17, 2021 Crashes in Sim Springs/Sandy Suburbs

Post by Chasityleawelch »

Now it's crashing while I'm completing community tasks and I'm having to start them all over again. It's happened 3 times today.
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kenward
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Re: Crashes in Sim Springs/Sandy Suburbs

Post by kenward »

Like everyone else I'm having the same issue. I noticed that the computer in Tumbleweed tearce is in the basement. I also was using arid apartments. I'm wondering if it has something to do with sims having to leave the 1st floor to complete the task. I'm currently have all the sims on the first floor of the apartments as well as the library.
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kenward
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Re: Crashes in Sim Springs/Sandy Suburbs

Post by kenward »

Once they fix the issues. They should remove the deadline extension fee.
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kenward
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Re: Crashes in Sim Springs/Sandy Suburbs

Post by kenward »

I'm currently on the final part of the Neighborhood tasks in Sandy Suburbs. I've all tasks except for the Sandy nap and wash sand of plants tasks. The game crash once I save and close the app. When I reopen the app the sims are walking around.
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ErinPW
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Re: Crashes in Sim Springs/Sandy Suburbs

Post by ErinPW »

kenward wrote: 11 Oct 2021, 02:26 I'm currently on the final part of the Neighborhood tasks in Sandy Suburbs. I've all tasks except for the Sandy nap and wash sand of plants tasks. The game crash once I save and close the app. When I reopen the app the sims are walking around.
Are you using the save and exit button? A while ago the Firemonkeys recommended not to use that button, but to save to the cloud and close the app completely by opening the app switcher and then either swipe it out or use the little x at the app. It‘s also recommended to close all not needed apps while playing SFP. At least these tips should help if all of your Sims are stopping their tasks, no matter where they are. If this only occurs in Sandy Suburbs you may need to contact the Firemonkeys :?
Handcrafted Homes Update, 5.83.1
iOS 17.4.1

HFN 3 Eastside includes cat and dog.
Haunted House 1 Museums Boulevard and Volcano View
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