I don't know what to do - still no sound

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Hufflepuff Karen
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Re: I don't know what to do - still no sound

Post by Hufflepuff Karen »

Palmjill wrote:Found this suggestion on googling, no harm trying it.

https://discussions.apple.com/message/23065085#23065085
IT WORKED!! IT WORKED!!!!!!

Here is what the link said -

"I found a reply in another thread that led me to the answer. I have never used the slide switch for mute. I find it a stupid option, as the volume button can be used to mute sound. Nevertheless, changing it to "mute" in Settings, turning it off, then returning it to "lock" restored my game sounds. Since all other sounds were working, this should have had no effect, but it brought back the sounds in spite of this inconsistency."

I had to figure out what they meant, couldn't find the mute button. Once I did it, I realized that my keyboard clicks have also been silent since the road to fame. It's weird because I updated to iOS 7 a couple of weeks ago and it was fine, but apparently we are now on iOS 7.0.3 and THAT update happened Thursday night, so that is probably what did it.

I had been googling all kinds of things like game sounds disabled on single game, Sims Free Play no sounds iPad2, it never occurred to me to see if iOS 7 was the culprit because it HAD been working for the last 2 weeks since I did the update to iOS 7. I do my updates manually, because there are always glitches, so I wait a little while.

THANK YOU!!! THANK YOU!!!!! Poor Dora has finished road to fame and I haven't heard a single note. I started her collection over, so I can hear them and maybe we'll earn the sign resources at the same time.
I think, therefore, I Sim! (Or I did before they told me to "harvest" them)
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Palmjill
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Re: I don't know what to do - still no sound

Post by Palmjill »

Awesome! Am so glad that it worked and happy to have helped :D
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ErinPW
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Re: I don't know what to do - still no sound

Post by ErinPW »

Woo ...em....Yeehaaw :lol:

Happy for you!
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Re: I don't know what to do - still no sound

Post by Happy universe »

Hufflepuff Karen wrote:
Palmjill wrote:Found this suggestion on googling, no harm trying it.

https://discussions.apple.com/message/23065085#23065085
IT WORKED!! IT WORKED!!!!!!

Here is what the link said -

"I found a reply in another thread that led me to the answer. I have never used the slide switch for mute. I find it a stupid option, as the volume button can be used to mute sound. Nevertheless, changing it to "mute" in Settings, turning it off, then returning it to "lock" restored my game sounds. Since all other sounds were working, this should have had no effect, but it brought back the sounds in spite of this inconsistency."

I had to figure out what they meant, couldn't find the mute button. Once I did it, I realized that my keyboard clicks have also been silent since the road to fame. It's weird because I updated to iOS 7 a couple of weeks ago and it was fine, but apparently we are now on iOS 7.0.3 and THAT update happened Thursday night, so that is probably what did it.

I had been googling all kinds of things like game sounds disabled on single game, Sims Free Play no sounds iPad2, it never occurred to me to see if iOS 7 was the culprit because it HAD been working for the last 2 weeks since I did the update to iOS 7. I do my updates manually, because there are always glitches, so I wait a little while.

THANK YOU!!! THANK YOU!!!!! Poor Dora has finished road to fame and I haven't heard a single note. I started her collection over, so I can hear them and maybe we'll earn the sign resources at the same time.
How great, i,m happy for you :) applaus for palmjill :!:
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Hufflepuff Karen
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Re: I don't know what to do - still no sound

Post by Hufflepuff Karen »

I am so happy! I can hear Dora banging on the drums while the iPad is in my drawer :lol: . I can hear their "shoo-shoo" call that tells me they finished something and are ready to go to work, I can hear Molly gabbling at her teddy bear and splashing in the pool, Charlie's hammer while he does woodworking and the "boop" sound of the XP bubbles popping and the "ka-ching" when I collect the taxes.

I love this forum, so many people gave me things to try to fix it and wanted to help and Palmjill found the solution - after 3 days of complete silence and no response from the FM bug ticket, Dora's drumming is truly music to my ears, no matter how bad it is :o

Thank you again, Palmjill and thank you to everybody that posted suggestions to try to help - I appreciate all of you!
I think, therefore, I Sim! (Or I did before they told me to "harvest" them)
HFN at Starter House (22 West Side); Pools& pets at several homes
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SIMazing
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Re: I don't know what to do - still no sound

Post by SIMazing »

Yay!! :D So glad you finally found something that worked! :D :D
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Re: I don't know what to do - still no sound

Post by JKCher »

Glad someone found the solution! Woo hoo :)
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Hufflepuff Karen
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Re: I don't know what to do - still no sound

Post by Hufflepuff Karen »

Sorry to resurrect this old thread, but figured it was better than starting a new one... I just received a reply to my "no sound" ticket submitted to FM! Oddly, the ticket they responded to is not the ticket where I submitted the problem, but it's the ticket where I wrote to them AFTER we resolved it here. I wanted to let them know they could cancel my ticket so they could move on to help somebody else.

Following is their response (which appears to be pretty boilerplate) - not even sure they actually read the email that said it had been resolved??? After their response is my original email / ticket string... They must be completely overwhelmed, I have no idea why they would even write to me now, 2 months later, especially after I told them we fixed it! Strange...

From Firemonkeys
to me
6 hours ago
##- Please type your reply above this line -##
Hi Karen,

We sincerely apologize for not yet being able to respond to your ticket. Thank you for reaching out to us and letting us know about the issue that you have been experiencing in your game. While we do investigate these issues for our team to correct in updates, sadly we are not able to respond to all of these requests immediately, unless additional information about your issue is required.

**If your issue has been resolved since creating this ticket, please disregard this message.**

---

Please make sure that you're currently using the latest version of the game (**check the store to make sure that your version is up-to-date**). If the bug you have been experiencing is still a problem for you, please include the following information, so that our team may investigate the cause of the issue further:

1. Which region are you from?
- North America, Canada or Japan
- Europe, Africa, Asia Pacific or South America
1. Have you seen any error messages in the game? (Screenshots of the message or bug itself would be helpful)
1. Profiles that you have logged in to your game
- [Facebook profile link or URL](https://www.facebook.com/me) (click [here](https://www.facebook.com/me) and copy the link in the Address bar)
1. Please include as much information as you can on what actions you were performing in the game before noticing this issue occur (Any screenshots you have to support your description would assist our team greatly)

Please upload your latest save to the cloud via The Sims FreePlay options menu.

Kind Regards,
Firemonkeys Support

---
Karen
November 04, 2013 16:28

Problem has been resolved. I got some help from an SFP forum. The iOS7.0.3 update apparently disables the sound in the game and you have to manually turn off the iPad mute sliders, re-set them and re-lock them.

Karen
November 03, 2013 02:14

It's been 48 hours and I still have no sound in my game. My teen is almost done with the teen idol quest and I haven't heard a single note. There are no sound effects by any of the Sims, or their pets or their appliances and electronics. They dance silently at the night club. My alerts are not working to let me know a task is finished. My sound was working fine Thursday night, until the Road to fame quest started. Since then, nothing. It's really frustrating - I can't hear the pets when they find things, I can't hear the cars beep to collect Simoleans when they are driving around, I can't hear the sims talking, nothing!

Karen
November 02, 2013 04:09

I play SFP on an iPad last night when teen idol started it disabled all in game sounds. Its not the ipad. All non game sounds work. I cannot get alerts or hear the music my teen is playing. There are no sound effects and no Sims music in the background. I have rebooted the iPad and it is all up to date. Please advise how to fix the In game sound that was disabled when we uploaded the teen idol update. I am not the only player this happened to. I have friends who play on ipad and their game sound is not working either. Thank you.

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I think, therefore, I Sim! (Or I did before they told me to "harvest" them)
HFN at Starter House (22 West Side); Pools& pets at several homes
Ghost hunting 2 Museum Blvd
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LucyBoots
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Re: I don't know what to do - still no sound

Post by LucyBoots »

i see you found the answer but this had me going crazy about a month ago, and all it was, was the little switch on the side of my ipad lol :lol: :oops:

funny I woke up to email saying a response had been recieved for my submitted ticked...the ticket was exacty 2 months old to the day :roll:
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Hufflepuff Karen
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Re: I don't know what to do - still no sound

Post by Hufflepuff Karen »

LucyBoots wrote:i see you found the answer but this had me going crazy about a month ago, and all it was, was the little switch on the side of my ipad lol :lol: :oops:

funny I woke up to email saying a response had been recieved for my submitted ticked...the ticket was exacty 2 months old to the day :roll:
Two months for me, too... I know it's because they couldn't figure it out - it was an iPad glitch, not a game glitch. But, still, you really hope they are not taking two MONTHS to respond to everybody! I was so surprised to see the email pop in today...
I think, therefore, I Sim! (Or I did before they told me to "harvest" them)
HFN at Starter House (22 West Side); Pools& pets at several homes
Ghost hunting 2 Museum Blvd
GC: Hufflepuff Karen
TV $330,648,445 on 03/12/2014; Lvl 48
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