Bought Pack, Was Gifted Something Else

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3luv4eva3
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Bought Pack, Was Gifted Something Else

Post by 3luv4eva3 » 14 Sep 2019, 21:59

I just bought the Basic Doors pack, but after providing payment I was gifted 20 LPs and some Simoleons (didn't count how many) instead. I went to the online store and the pack is still in the store. Someone help?
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Re: Bought Pack, Was Gifted Something Else

Post by mockingbird288z » 15 Sep 2019, 02:12

That's crazy! I would contact customer support. Include a screenshot of the purchase from your app store if you can.
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Re: Bought Pack, Was Gifted Something Else

Post by 3luv4eva3 » 15 Sep 2019, 03:41

mockingbird288z wrote:
15 Sep 2019, 02:12
That's crazy! I would contact customer support. Include a screenshot of the purchase from your app store if you can.
Yeah I've emailed them and they have responded with a similar thing so we'll work it out and see what happens.
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Re: Bought Pack, Was Gifted Something Else

Post by 3luv4eva3 » 15 Sep 2019, 04:04

Normally I do purchases from a gift card but today since I didn't have one I used my card and this was for the first time. I wonder if it has anything to do with it.

My purchase still says it is pending so I haven't actually got a receipt yet.
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Re: Bought Pack, Was Gifted Something Else

Post by 3luv4eva3 » 15 Sep 2019, 21:47

I bought the pack again this morning, and this time it worked. I also bought the carpets pack and the transaction worked fine. Just waiting to see my reciept.
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